FREQUENTLY ASKED QUESTIONS
Frequently Asked Questions
Ordering & Payment
Q: How do I place an order?
A: To place an order, simply browse our collections, select the items you wish to purchase, add them to your cart, and proceed to checkout. Follow the prompts to complete your purchase.
Q: What payment methods do you accept?
A: We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
Q: Can I change or cancel my order?
A: If you need to change or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that orders that have already been processed and shipped cannot be modified or canceled.
Shipping & Delivery
Q: Where do you ship to?
A: We offer worldwide shipping. Shipping costs and delivery times vary depending on your location.
Q: How long will it take to receive my order?
A: We aim to process orders within 3 days. Shipping times vary based on your location: typically, delivery takes between 7-21 days. You will receive a tracking number once your order has been shipped.
Q: How much does shipping cost?
A: Shipping costs $4.99 worldwide on any order under $50. All orders over $50 are eligible for free delivery.
Returns & Exchanges
Q: What is your return policy?
A: We offer a 30-day return policy for unused and unworn items in their original packaging. To initiate a return, please contact our customer service team with your order details.
Q: How do I exchange an item?
A: To exchange an item, please contact our customer service team to arrange the exchange. Items must be returned in their original condition and packaging.
Product Information
Q: Are your products hypoallergenic?
A: Yes, we ensure that our products are made from hypoallergenic materials to minimize the risk of allergic reactions.
Q: How do I care for my jewelry?
A: To keep your jewelry looking its best, avoid contact with water, perfumes, and lotions. Store your pieces in a cool, dry place and clean them gently with a soft cloth.
Q: Do you offer custom designs?
A: Yes, we offer custom design services. Please contact us with your ideas and specifications, and our design team will work with you to create a unique piece.
Discounts & Promotions
Q: Do you offer discounts for first-time buyers?
A: Yes, we often have promotions for first-time buyers. Sign up for our newsletter to receive exclusive discounts and updates on new collections.
Q: How can I stay updated on new products and promotions?
A: Follow us on social media and subscribe to our newsletter to stay informed about new arrivals, special offers, and events.
Contact Us
Q: How can I contact customer service?
A: You can reach our customer service team via email at info@invortis.com or through our contact form on the website. We aim to respond to all inquiries within 24 hours.