FREQUENTLY ASKED QUESTIONS

(FAQ)

Orders & Shipping

❓ Q: How long does shipping take?

✅ A: Most of our jewelry ships directly from the USA for faster delivery. Standard orders typically arrive within 2-8 days after processing. Highly customized or intricate designs may take slightly longer. See our Shipping Policy for full details.

❓ Q: How can I track my order?

✅ A: Once your order ships, you’ll receive a tracking number via email to monitor its journey. If you have any issues, contact us at info@invortis.com.

❓ Q: Do you ship internationally?

✅ A: Yes! We offer worldwide shipping. Delivery times vary depending on location.

Jewelry Quality & Materials

❓ Q: What materials are used in Invortis jewelry?

✅ A: Our jewelry is crafted from high-quality stainless steel with PVD gold and rose gold plating or rhodium-plated silver. This ensures tarnish resistance, durability, and long-lasting shine. Learn more on our Quality Assurance page.

❓ Q: Will my jewelry tarnish or fade?

✅ A: No! Unlike traditional plated jewelry, our pieces use advanced PVD and rhodium plating, making them highly resistant to tarnish and fading. Our jewelry is designed for long-lasting wear with minimal upkeep.

❓ Q: Is your jewelry hypoallergenic?

✅ A: Yes! Our pieces are hypoallergenic, nickel-free, and lead-free, making them safe for sensitive skin.

Customization & Personalization

❓ Q: Can I personalize my jewelry?

✅ A: Yes! Many of our pieces are customizable with names, initials, engravings, or birthstones. Check individual product pages for customization options.

❓ Q: What font options are available?

✅ A: We offer multiple font choices for custom engraving. Font options can be found on the product page under personalization details.

❓ Q: Can I change my order after placing it?

✅ A: We process orders quickly, so changes are only possible if requested within 12 hours of purchase. Email us at info@invortis.com as soon as possible.

Returns, Warranty & Care

❓ Q: What is your return policy?

✅ A: Due to the customized nature of our jewelry, we are unable to accept returns or exchanges for personalized items unless they arrive damaged, defective, or incorrect. See our Return Policy for full details.

❓ Q: What does the 3-year warranty cover?

✅ A: Our 3-year warranty covers manufacturing defects, premature plating wear, and structural integrity. It does not cover accidental damage, normal wear and tear, or lost jewelry. Learn more on our Warranty page.

❓ Q: How do I care for my jewelry?

✅ A: To maintain your jewelry’s shine, avoid prolonged exposure to water, chemicals, and perfumes. Store in a dry place when not in use. See our Jewelry Care Guide for more details.

Payments & Discounts

❓ Q: What payment methods do you accept?

✅ A: We accept all major credit cards, PayPal, Apple Pay, and Klarna (if available). Secure checkout is guaranteed.

❓ Q: Do you offer discounts or promotions?

✅ A: Yes! Sign up for our newsletter to receive exclusive discounts and early access to new collections.

❓ Q: Can I use multiple discount codes?

✅ A: Only one discount code can be applied per order.

Still Have Questions?

📩 We're happy to help! Contact us at info@invortis.com, and our team will assist you.